The business problem
Operational work is rarely held in one system. Records live in one application, requests arrive by email, approvals happen in conversation, and reports are assembled by hand. The result is re-keying, delay and work that depends on individual memory. The aim is to connect these pieces so that information flows once, through a controlled interface, and people spend their time on decisions.
The capability
HandleTec engineers the connections between the systems an organisation already runs:
- Business applications connected through Go backend services and REST APIs.
- Operational workflows that carry work from request to completion.
- Database and existing-system integration, so records stay in one place.
- Automated processing of incoming information, such as email and documents.
- Human approval at the points where a decision matters.
- Repeatable, controlled operation that can be checked and changed by the people who own it.
Role
Vicknesh architects and builds these systems at HandleTec, from the data model and API to the workflows and the tests that guard them.
Implemented examples from HandleTec’s own operations
HandleTec runs its own operations on the approach it brings to client integration work:
- A system of record. A Go REST service for organisations, contacts and sessions, with typed Go and TypeScript clients and a workflow integration, so workflows, web sessions and back-office records share one controlled API.
- Mailbox triage. A service, available from the command line and over REST, that turns a mailbox into a reviewed digest of actionable items.
- Approval-gated workflows. Automation prepares the work and a person approves it before anything is sent.
- Evidence-to-report pipelines. Collected data becomes redacted, structured reports without manual assembly.
In 2021, before HandleTec, Vicknesh replaced manual XML processing in a laboratory data workflow with automated Excel generation, delivered to each participant over the file shares already in use.
Outcome
Systems that integrate through controlled APIs rather than one-off connections, with automation that prepares the work and a person who approves it, so operations are repeatable and stay under control.